Return & Refund Policy
Each print is custom-made with the highest quality and care in collaboration with our provider Pic-Time. We aim to ensure the complete satisfaction of every customer.
🛑 Order Cancellation
You can cancel your order and receive a full refund if the request is made before the order enters production. Orders are usually processed quickly, so please contact support as soon as possible by clicking the link at the bottom of the page.
🎟️ Forgot to Use a Discount Code?
If you forgot to apply a valid discount code or coupon at checkout, the corresponding amount will be refunded, provided the order has not yet entered production.
📦 Damaged Products
If your order arrives damaged, you can:
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Request a free remake
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Or request a full refund if you decline the remake
🧾 Who Handles Refunds?
All refund and support requests are handled by Pic-Time support, 24/7. To request a cancellation, refund, or report an issue with your order, please contact Pic-Time support directly via: